Each account will have a monthly or annual fee which depends on the number of facilities on the account. Please contact AEGIX Global by email at info@aegix.co or by phone at (800) 858-0188 to receive a quote.
AEGIX Global provides flexibility in contract lengths and terms to fit your needs and your situation.
Yes, we offer a paid trial. Ask about out pilot program via email at info@aegix.co or call (800) 858-0188 for more information.
We stand by the quality of our service and the assertion that you will be satisfied. We provide complete customer support through the duration of our relationship.
DIR-S requires a valid Internet connection to send and receive emergency alerts. Contact your Internet Service Provider (ISP) for information regarding your Internet connection.
All mobile devices will require a data connection or Wi-Fi connection through existing networks.
Our 99.99% uptime is backed by an industry leading SLA.
DIR-S is a software platform. Software applications are available for Windows, Mac, iOS, and Android.
Yes. DIR-S is setup for you to use it on whichever device fits your life style. We want you to be connected anytime and place an incident happens.
No. DIR-S is a tool to give those using it situational awareness for better decision-making.
DIR-S is customizable to be used for any incident or emergency. It is a communication and management tool to increase situational awareness. support@aegixaim.comm or call 1-801-397-3833 for more information.
Make sure you have the latest version installed on your device. Make sure you have connectivity. Make sure your device is running the latest operating system.
Log off and then log back on.
Re-install the AEGIX AIM powered by DIR-S application.
Check with your account administrator to make sure your user account is active.
support@aegixaim.comm or call 1-801-397-3833 for more information.
Push notifications are different for every device. Make sure your settings on your device and within the DIR-S app are turned on. iOS devices have more strict restrictions than Android devices.
support@aegixaim.comm or call 1-801-397-3833 for more information.
Verify that your username and password are spelled correctly.
Reset your password by clicking the “forgot password” link.
Attempt to log in again.
If you have further issues, check with your account administrator to make sure your user account is active.
support@aegixaim.comm or call 1-801-397-3833 for more information.
